BBTR Terms and Conditions

Arrival Time

Please arrive 15 minutes prior to your treatment start time to allow time for you to change and unwind. Arriving late will reduce the treatment time, to ensure the next guest is not delayed.

Bookings

Whether making your booking online, or over the phone, a 30% deposit is required to secure your booking. We allow a 15 minute grace period for all bookings. If you are more than 15 minutes late, we will have to reschedule you on the same day, if time permits or move you to another day.

Consultation

A once off medical consultation and waiver for first time guests is required to be filled out prior to your treatment. For Spa treatments, your therapist will go through a quick consult to ensure you get the absolute best out of your treatment at all times.

Public Holidays

Please note a 15% surcharge applies on all treatments on public holidays, gift voucher redemption included. Discounts/discount vouchers are not valid on these days.

Gift Vouchers

Vouchers are valid for 36 months from the date of purchase. Lost/stolen vouchers may still be in our system under you name or the senders name. Please contact us if that is the case, and we will be able to assist you in recovering it!

Cancellations

If you are unable to make your appointment, we kindly request 24 hours notice for all bookings scheduled Monday to Friday, and 48 hours notice for all bookings scheduled on Saturdays, Sundays and Public Holidays to avoid a 50% charge being applied to your cancelled treatment, including gift voucher bookings, which will then be deemed void. If you are a no-show, your treatment will be charged in full.

Payments

BBTR accepts cash, American Express, EFTPOS, Mastercard and VISA, Zippay and Afterpay. We regret we do not accept personal cheques.

Security

We cannot take any responsibility for valuables left on the premises.

Pregnancy

It is important that you advise us your pregnancy when you make your booking.  Some treatments may require you to be in your second trimester while others may not be suitable for pregnant guests.

Health Conditions

Please inform us at the time of booking of any medical or health conditions, allergies or injury, or if you are undergoing radiation or chemotherapy. We recommend that you discuss with your doctor which treatments are safe for you.

Group Bookings

We are more than happy host groups for birthday celebrations, hen parties and corporate groups. For groups of four or more we do require a 50% non-refundable deposit at the time of booking.

Discounts

Please be aware that discount vouchers cannot be used in conjunction with gift voucher redemption. Discounts cannot be applied to our packages. No discounts can be applied to any services/treatments on Sundays and public holidays.

Minimum Age

All guests must be a minimum of 18 years of age to use the facilities and services. Guests aged from 10 years+ may attend if accompanied by an adult.

Privacy

All personal information shared with BBTR will remain private and confidential indefinitely